Text messaging (SMS) and libraries

Abstract

Purpose With mobile phones now becoming an almost ubiquitous technology the time seems ripe for libraries to take advantage of this maturing technology, in particular text messaging (SMS) which is available to almost all mobile phone users. Design/methodology/approach The article outlines some examples of best practice across the world in using SMS to support our users, particularly in teaching information skills. Findings (mandatory) Text messaging can be used for a range of activities within our libraries and some services can be introduced for minimal or zero expenditure. Practical implications (if applicable) Librarians and library managers should be able to take ideas and suggestions from this article to develop mobile friendly services that the majority of their users can access. Originality/value (mandatory). The article outlines some examples and suggestions for services that have not been widely written about or introduced in our libraries to date, including previously unpublished examples from the University of Huddersfield