Skip to main content
Article thumbnail
Location of Repository

Library performance measurement in the digital age

By A. Conyers and Philip Payne


Book synopsis: University libraries around the world have embraced the possibilities of the digital learning environment, facilitating its use and proactively seeking to develop the provision of electronic resources and services. The digital environment offers opportunities and challenges for librarians in all aspects of their work - in information literacy, virtual reference, institutional repositories, e-learning, managing digital resources and social media. The authors in this timely book are leading experts in the field of library and information management, and are at the forefront of change in their respective institutions. University Libraries and Digital Learning Environments will be invaluable for all those involved in managing libraries or learning services, whether acquiring electronic resources or developing and delivering services in digital environments

Topics: lib
Publisher: Ashgate
Year: 2011
OAI identifier:

Suggested articles


  1. (2009). Annual Report and Accounts 2008/09. Available from http:// (accessed
  2. (2010). (accessed
  3. (2009). E-journals: Their Use, Value and Impact: A Research Information Network Report. Available from: our-work/communicating-and-disseminating-research/e-journals-their-usevalue-and-impact (accessed
  4. (2004). E-measures: ready for the count? doi
  5. (2006). Evaluating the Impact of your Library Service: The Quest for Evidence. doi
  6. (2008). From “how satisfied are you?” to “tell us what matters”: User evaluation at the Wellcome Library.
  7. (2008). Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery. Evidence Based Library and Information Practice,
  8. (2008). Information Behaviour of the Researcher of the Future: A Ciber Briefing Paper. Available from: programmes/reppres/gg_final_keynote_11012008.pdf (accessed 4
  9. (2009). JISC National e-Books Observatory Project: Key Findings and Recommendations. Available from: (accessed 4
  10. (2005). Mea uring the impact of higher education libraries: the LIRG/SCONUL Impact Implementation Initiative.
  11. (2005). Measuring the impact of higher education libraries: the LIRG/SCONUL Impact Implementation Initiative.
  12. (2008). Supporting self-evaluation in assessing the impact of HE libraries. doi
  13. (2008). Telling the story: qualitative approaches to measuring the performance of emerging library services. doi
  14. (1992). The balanced scorecard: measures that drive performance. doi
  15. (2007). The impact of e-resources at Bournemouth University 200/200. Performance Measurement and Metrics, doi
  16. The LIRG/SCONUL Impact Initiative: assessing the impact of HE libraries on learning, teaching, and research.
  17. (2008). University Investment in the Library: What’s the Return? A Case Study at the University of Illinois at Urbana-Champaign. Elsevier Library Connect, white paper 1. Available from: whitepapers/lcwp0101.pdf (accessed
  18. (2009). Using Survey and Usage Statistics to Improve Libraries.
  19. (2008). Vendor-supplied usage data for electronic resources: a survey of academic libraries. doi
  20. (2009). Web analytics: a picture of the academic library web site user. doi
  21. (2007). What do publishers’ usage statistics tell us? The analyzing publisher deal project from evidence base,

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.