Analysis of library usage data has become increasingly important in recent years but how do we count and account for our non-users? This session will look at how, through the analysis of e-resource usage, book loans and gate entry figures, the University of Huddersfield has identified groups exhibiting low/non-usage behaviour. The results have then been linked to student attainment. The session will then look at particular case studies and will discuss the actions put in place to encourage higher usage and the lessons to be learned. It is hoped that this session will be of use to both libraries and\ud information vendors
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