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Critical success factors in the chartering phase: a case study of an ERP implementation

By Julie Dawson and Jonathan D. Owens


Enterprise Resource Planning (ERP) systems are pervasive information systems that have been fundamental in organisations for the past two decades. ERP systems may well count as the most important development in technology in the 1990s’. There are many ERP success stories; equally there are as many failure stories. This paper reviews current literature of the Critical Success Factors (CSF) of ERP implementations. This review will be used in conjunction with the case of a UK furniture manufacturer’s (Company X) implementation of an ERP system. This paper considers the factors that resulted in the failure of the ERP at Company X in the chartering phase of the implementatio

Topics: N100 Business studies
Publisher: IGI
Year: 2008
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