Article thumbnail

Information sharing in complex systems : a case study on public safety management

By Barbara Kożuch and Katarzyna Sienkiewicz-Małyjurek


The main purpose of this article is to explore the information-sharing process in complex systems on the basis of public safety management, and also identify the role of emergency call centres in this area. The methodology, based on the desk research method and empirical investigations, contains semi-structured interviews with the heads of 4 emergency call centres in Poland (25% of all of them), 1 in the Czech Republic, and also 54 survey questionnaires with the operators of these centres. As a result, the model of information sharing in complex systems was elaborated, and also the properties of this process were explored

Topics: information sharing, emergency call centre, complex system, public safety management
Publisher: 'Elsevier BV'
Year: 2015
DOI identifier: 10.1016/j.sbspro.2015.11.493
OAI identifier:
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • (external link)
  • (external link)
  • Suggested articles

    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.