A review of modern business literature demonstrates that despite a proliferation of best practice models for managing change, none leads to consistent and sustainable success. In this work, action research within three separate projects leads to a model that facilitates change at a project level. Three main arguments for success are made: individuals and their relationships are more critical to success than technology and structure; an ability to look at problems from a systems point of view provides the key to identify excellent solutions; and making room for individuals to use their uniqueness leads to sustainable change.\ud \ud The final model developed is an innovative, content free support framework for change that guides the change team in creating options and making choices throughout the change process. Its role is to support the application of existing tools and techniques. The framework can lead to consistent and sustainable success because its use ensures congruence with the needs of the individuals and the business
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