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ADR in the financial planning industry - the Financial Services Complaints Resolution Scheme

By Nicole Arendsen

Abstract

Extract:The Financial Services Complaints Resolution Scheme (FSCRS) attempts to provide a non-adversarial environment in which to resolve customer complaints where financial loss is claimed. Members of the Financial Planning Association (FPA) of Australia Ltd are automatically members of the FSCRS and the FSCRS has recently opened its doors to other financial service providers. This article provides information about the FSCRS and answers some commonly asked questions

Topics: customer complaints, financial services, financial loss
Publisher: ePublications@bond
Year: 1998
OAI identifier: oai:epublications.bond.edu.au:adr-1018
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