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Are you being served? Research into service design management compared to product design and the development of BS 7000-3 'guide to managing service design'

By Bill Hollins
Topics: UOW11
Year: 2004
OAI identifier:
Provided by: WestminsterResearch

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  1. (1988). Cost Management for Today’s Advanced Manufacturing: The CAM – 1 Conceptual Design. The Harvard Business Press
  2. How does your company capture and harness knowledge and expertise within the company for new service development?
  3. How does your company capture and harness the knowledge and expertise outside the company for new service development?
  4. How does your company seek to learn from new service failures within your company?
  5. How does your organisation research the market for new services prior to their development?
  6. Is your company currently involved in alliances to develop new services?
  7. What percentage of your company’s turnover derives from services introduced in the past three years?
  8. What proportion of company turnover is devoted to developing new services?
  9. Within the past seven years have you seen a design specification for a new service that is about to be developed within your organisation? 10A. If yes, please describe this specification? [How many pages, was it compiled to a check list, other features?]

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