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Using product & process design tools to improve services

By Bill Hollins
Topics: UOW11
Publisher: Faculty of Mechnical Engineering and Naval Architecture & The Design Society
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Provided by: WestminsterResearch

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  1. (2004). A Method and a Computerized Tool for Service Design. Design
  2. (1993). Applied Imagination 2nd ed. Shribner Randall L. Customer Service Problems: Their Detection and Prevention.
  3. (2004). Conf.
  4. (2001). Creating a Platform-based Approach for Developing New Services.
  5. (1984). Designing Services that Deliver. Harvard Business News January –
  6. (1997). Guide to Managing the Design of Manufactured Products. British Standards Institution.
  7. (2006). Guide to Managing the Design of Services. British Standards Institution.

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