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QUALIDADE DO SERVICO COMO FATOR DE FIDELIZACAO DE CLIENTES: ESTUDO DE CASO DA CONSEL - COMERCIO E SERVICOS TECNICOS LTDA

By RICARDO CESAR MACHADO OLIVEIRA
Year: 2009
OAI identifier: oai:agregador.ibict.br.RI_UNICEUB:oai:localhost:123456789/855
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