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Optimization of Overflow Policies in Call Centers

By G.M. Koole, B.F. Nielsen and T.B. Nielsen
Publisher: 'Cambridge University Press (CUP)'
Year: 2015
DOI identifier: 10.1017/S0269964815000091
OAI identifier: oai:pure.atira.dk:publications/16373e6d-2a67-479b-a25d-71c6c36fbf7f
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