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IMPLEMENTATION OF WAITING TIME OF PHARMACY SERVICE FOR OUTPATIENTS AT PHARMACY INSTALLATION OF JOGJA HOSPITAL

By Faridah Baroroh

Abstract

Objective. The waiting time of pharmacy service is a performance indicator of pharmacy service in hospitals as specified by the Ministry of Health of Indonesia in decree No. 129/MENKES/SK/II/2008 about Minimum Service Standard of Hospital. This study was aimed to identify the realization of the waiting time implementation of pharmacy service at Pharmacy Installation of Jogja Hospital compared to the targeted performance. Method. This study used descriptive desaign. The secondary data was taken from programs of Pharmacy Installation. While primary data was taken from direct observation. Samples were consisted of 200 items of data of compound medicine and 200 of non compound medicine. Data was analysed using descriptive statistic to identify the implementation. While gap analysis method to find out the gap between the target and the realization of the implementation of waiting time of pharmacy service for outpatients. Result. The result showed that the waiting time implementation of pharmacy service at Pharmacy Installation of Jogja Hospital for compound medicine service in average was 41 minutes 2 seconds. This finding was appropiate to the range of minimum service standard of hospital but was not appropiate to the range of waiting time targeted by Pharmacy Installation. The gap was negative 0.50% or the realization did not achieve the targeted waiting time. Meanwhile the waiting time implementation of non compound medicine service in average was 19 minutes 45 seconds. This finding was appropiate to the minimum service standard of hospital and targeted waiting time of Pharmacy Installation. The gap was positive 1.0% which meant that it had exceeded the target. Conclusion. The waiting time implementation of pharmacy service for outpatients at Jogja Hospital had been in the range of hospital minimum service standard. Keywords: waiting time, pharmacy service, outpatients, Jogja Hospita

Topics: R Medicine (General)
Year: 2012
OAI identifier: oai:eprints.uad.ac.id:2645

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