Location of Repository

Enhancing Cultural Tourism e-Services through Heritage Interpretation

By Nicole Mitsche, Sofia Reino, Dan Knox and Ulrike Bauernfeind


Cultural heritage is a main contributor to tourism development. These two activities heavily\ud rely on the communication process for attracting visitors and to provide them with a\ud satisfactory experience, which can be enhanced through effective heritage interpretation. This\ud paper argues that there are opportunities for the application of e-Services in the delivery of\ud heritage interpretation through the Internet – optimising results for the fulfilment of both\ud marketing and interpretation purposes. This paper investigates visitor satisfaction with\ud museums and explores the use of e-Services for both cultural attraction operators and\ud destination managers over a two-stages empricical research. On one side, this study identifies\ud the contribution of heritage interpretation practices to the overall visitor satisfaction in\ud museums. On the other side, it evaluates the current integration of e-Services in cultural\ud attractions and destination websites. The results are integrated and developed into practical\ud industry implications both for cultural attractions and destination website developmet

Topics: GV, AM
Publisher: Springer
Year: 2008
OAI identifier: oai:eresearch.qmu.ac.uk:228

Suggested articles



  1. (2005). Context-based design of mobile applications for museums: a survey of existing practices. doi
  2. (2002). Destination image analysis – a review of 142 papers from doi
  3. (2006). DIETORECS: a Case-Based Travel Advisory System. In doi
  4. (1995). Heritage as informal education. In
  5. (2001). Heritage Pasts and Heritage Presents: temporality, meaning and the scope o heritage studies. doi
  6. (1989). Heritage: an interpretation. In
  7. (1994). Market-based Product Development in Heritage Tourism. doi
  8. (2004). Measuring Learning Outcomes in Museums, Archives and Libraries: The Learning Impact Research Project (LIRP). doi
  9. (1996). Mindful Visitors - Heritage and Tourism. doi
  10. (2004). Prototype testing for a destination recommender system: steps, procedures and implications. In doi
  11. (2002). Revisiting the Visit: Understanding How Technology Can Shape the Museum Visit. doi
  12. (2007). The Contribution of Technology-Based Heritage Interpretation to the Visitors' Satisfaction in Museums. In doi
  13. (1998). The heritage crusade and the spoils of history. Cambridge: doi
  14. (1988). The Making of the English Working Past: a critical view of the Ironbridge Gorge museum. In doi
  15. (2004). The Museum Visit: Generating Seamless Personalized Presentations on Multiple Devices. doi
  16. (2003). Using Cinematic Techniques in a Multimedia Museum Guide. doi
  17. (1998). Value-added marketing in the digital domain: enhancing the utility of the Internet. doi

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.