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A Study of Dispatched Workers in Public Libraries and Their Performance

By 周躡洋 and Nieh-Yang Chou

Abstract

圖書館人力資源之利用是圖書館行政之重要課題。從2005-2012年公共圖書館統計可看出公立公共圖書館的編制內人力持續低於非編制內人力;非編制內人力的其他項人力逐年升高,而其他項中即包含了勞動派遣人力。近年來由於政府機關推動人力精簡政策,致增加編制內人力很難,各館在權宜之下採用非編制內人力,以應服務讀者之需要。本文研究動機在於了解現階段公立公共圖書館非編制內人力中的勞動派遣人力運用情形及其工作績效。\ud \ud 本研究採文獻分析法及訪談法,訪談期間為102年5月2至27日,從全國24所縣市級以上公共圖書館中,對2005-2012年間已運用勞動派遣人力的12所圖書館進行訪談。對未採用者則詢問其不採用之原因。蒐集資料方法有實地訪談、電話訪談及回覆訪談大綱之文件。\ud \ud 研究結果分為四個面向:一、就現況而言:1.縣市立以上圖書館中有50%曾採用勞動派遣人力,採用的主因為人力不足,至於不採用的主因為有其他替代人力。2.部分勞動派遣人員由臨時人員轉換而來;3.政府採購法施行後促使各館以勞務委任之名行勞動派遣之實;4.招募勞動派遣人力的方式為公開招標且多採價格標;5.各館勞動派遣人數有逐年成長趨勢;二、就非編制內人力中,勞動派遣人力與非勞動派遣人力之差異而言:1.勞動派遣人員與約聘僱人員、臨時人員最大差別為前者不可辦理行政工作;2.與工讀生之區別為可連續於平日上班3.與志工之區別為領取薪資,工作責任較重;4.各館進用非編制內人力時,仍優先考量約聘僱人員、臨時人員;5.勞動派遣人員涵蓋白領及藍領;三、就工作績效而言:1.勞動派遣人員的工作績效是正面的;2.達到各館當初採用勞動派遣人力的預期目標;3.確實可節省用人經費;四、就評選派遣機構而言:1.透過公開招標方式評選派遣機構;2.評選項目包括廠商聲譽、實績及資本額等;3.館方透過沿用及轉換為臨時人員等激勵勞動派遣人員。\ud \ud 本研究之建議為:1.公立公共圖書館運用勞動派遣人數宜有上限;2.為順利運用勞動派遣人力,公立公共圖書館宜有配套措施;3.在法令許可範圍內,儘量照顧勞動派遣人員的福利。Use of human resource is an important issue in the library administration. In the Public Library Statistics 2005-2012, we find the members of staff unapproved were more than the quota of staff approved, and they increased year by year. Dispatched workers are one kind of the members of staff unapproved. In resent years, the government has a downsizing policy. As a result, it is more difficult for public libraries to increase the quota of staff approved. They could only increase the members of staff unapproved to meet the work demands. The purpose of this study was to know the situation of the dispatched workers in the public libraries and their performance.\ud \ud This study used the methods of an analysis of literature and documents and interviews. Interviews were conducted from May 2 to May 27, 2013. Librarians from 12 out of 24 public libraries that have used dispatched workers during 2005-2012 were interviewed.\ud \ud Results of the study are listed in 4 aspects. First, in the current situation: 1. 50% beyond local libraries used dispatched workers, due to lack of human resources. Libraries that did not use dispatched workers was because there were alternative resources. 2. some public libraries changed temporary workers into dispatched workers to meet government’s policy. 3. the Government Procurement Act brought forth dispatched workers as outsource persons. 4. open tendering procedures was the way of employing dispatched workers. 5. the number of dispatched workers increased year by year. Second, among differences between dispatched workers and non-dispatched workers: 1. the dispatched workers could not handle administrated work; 2.the dispatched workers could go to work every day; 3, the dispatched workers had more responsibilities than volunteers; 4. contracted-\ud employment and temporary workers were considered first when using the staff unapproved; 5. dispatched workers included both white-collar and blue-collar workers in the libraries. Third, from the perspective of performance: 1. using dispatched workers was positive; 2. libraries achieved the original target of using them; 3. personnel budgets were saved. Forth, the evaluation of the companies: 1. the company was chosen by open tendering procedures; 2.evaluations included the reputation, the performance and the capital of the company.\ud \ud Base on these results 3 suggestions are made: 1. the number of dispatched workers in the public libraries should be controlled; 2. making appropriate plans before using dispatched workers; 3. workers’ ware fare should be taken care of.第一章 緒論 1\ud 第一節 研究動機 1\ud 第二節 研究目的 3\ud 第三節 研究問題 3\ud 第四節 研究範圍與限制 4\ud 第五節 研究方法 4\ud 第六節 名詞解釋 5\ud 註釋 6\ud 第二章 文獻探討 9\ud 第一節 公立公共圖書館的人力 9\ud 第二節 勞動派遣 19\ud 第三節 運用勞動派遣人力之規劃與評估 41\ud 第四節 工作績效與評估 43\ud 第五節 圖書館及類似機構或行業運用勞動派遣人力概況 48\ud 註釋 61\ud 第三章 研究設計與實施 73\ud 第一節 研究架構 73\ud 第二節 研究對象 75\ud 第三節 研究方法 77\ud 第四節 研究工具 78\ud 第五節 資料處理與分析 81\ud 第六節 研究流程 82\ud 註釋 84\ud 第四章 研究結果與分析 85\ud 第一節 受訪者背景分析 85\ud 第二節 公立公共圖書館勞動派遣人力現況 86\ud 第三節 公立公共圖書館勞動派遣人力與其他非編制內人力之差異 96\ud 第四節 公立公共圖書館勞動派遣人力之績效 109\ud 第五節 評選人力派遣機構 115\ud 第六節 綜合討論 126\ud 註釋 133\ud 第五章 結論與建議 135\ud 第一節 結論 135\ud 第二節 建議 140\ud 第三節 後續研究建議 141\ud 註釋 141\ud 參考書目 143\ud 附錄一 訪談邀請函 153\ud 附錄二 訪談同意書 155\ud 附錄三 訪談大綱一:圖書館首長(主管) 157\ud 附錄四 訪談大綱二:業務單位主管 159\ud 附錄五 訪談大綱三:圖書館主管(勞動派遣標案承辦人)--勞動派遣人力僅負責清潔工作部分 161\ud 附錄六 ○圖書館(總館)102年度清潔工作規範 163\ud 附錄七 ○圖書館102年度事務人力勞務委外採購案規格需求書 167\ud 附錄八 行政院運用勞動派遣應行注意事項 17

Topics: public libraries, dispatched workers, performance, 公共圖書館, 勞動派遣, 工作績效
Year: 2015
OAI identifier: oai:ir.lib.nchu.edu.tw:11455/85825
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