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La qualite comme determinant de la satisfaction des clients en business-to-business Une application dans le domaine de la telephonie

By Ruben Chumpitaz, Valerie Swaen, 59 - Lille (France). Lab. Recherches Economiques et Sociales Centre National de la Recherche Scientifique (CNRS) and 59 (France). Lab. de Recherches Economiques et Sociales (LABORES) Federation Universitaire et Polytechnique de Lille

Abstract

Available from INIST (FR), Document Supply Service, under shelf-number : DO 8038 / INIST-CNRS - Institut de l'Information Scientifique et TechniqueSIGLEFRFranc

Topics: 05A - Management, administration, business studies, 05D - Economics, economic theory
Year: 2002
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