POLIWORK - Telekooperation und Dokumentenverwaltung am persoenlichen Arbeitsplatz Abschlussbericht


POLIWORK was a pilot project primarily aiming to develop and to compare Team Workrooms, Manager Workplaces, and Desktop conferencing systems for use in public administration. It was also a case study on the telecollaborational support of administrative work processes between dislocated groups in the Federal Ministries (Ministry of Economics and Technology (BMWi) and the Federal Ministry of the Interior (BMI), committees of the Federal Government (BTA-FTTA) and the Ministry of School and Further Study (MSW)) in NRW. The main purpose was to optimise the integrationof groupware technologies and evaluate the suitability of desktop conferencing systems (including multipoint sessions) for supporting the work of the German Federal administration through a complete document management. On the one hand standard tools like multipoint audio/video conferencing and application sharing were integrated seamlessly, on the other hand specific features like conference reservation and group awareness fulfil requirements that could not be met otherwise. Therefore the exploration of current and potential application contexts for groupware technology had to be done as well as the evaluation of qualitative and quantitative benefits of groupware support in dislocated work processes and the limitations of the technology had to be analysed. The introduction of groupware technologies into the technical infrastructure, into work groups collaboration practices, and the coaching efforts necessary to support the use of telecooperation and document mangement technology is dislocated work processes were to be tested by the pilot users. BIFOA's main task was to work out - step by step - the hard- and software-systems provided by the industrial partners under consideration of the users view. The central results of these evaluations were suggestions for extension and improvement for the revision and detail of the functional specifications for the gradually improved solutions for application. The partners IBM and GMD responsible for the technology development were the receivers of these suggestions. Furthermore the reactions upon the research and working process of the other partners as well as hints of the pilot users and the evaluation of the researchers should be demonstrated. Further activities, not planned at the beginning of the project, were to put on the investigation of the internal and external communication as well on the demands of the usergroup within the Federal Ministry of Economics and Technology and a market analysis for the selection of a Multipoint Conferencing Unit (MCU). This analysis was needed for the carrying out of the multipoint conferencing which should go on in the second phase of the project. (orig.)Available from TIB Hannover: F98B2192+a / FIZ - Fachinformationszzentrum Karlsruhe / TIB - Technische InformationsbibliothekSIGLEBundesministerium fuer Bildung, Wissenschaft, Forschung und Technologie, Bonn (Germany)DEGerman

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