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An exploration of the conceptual linkages between service quality, customer satisfaction, consumer involvement and relational intention

By A. Aldlaigan, F. Buttle and Manchester Business School (United Kingdom)

Abstract

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(360) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Topics: 05A - Management, administration, business studies
Year: 1997
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Provided by: OpenGrey Repository
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