For software vendors the processes of release, delivery, and deployment\ud to customers are inherently complex. However, software\ud vendors can greatly improve their product quality and quality of\ud service by applying a model that focuses on customer interaction\ud if such a model were available. This paper presents a model for\ud customer configuration updating (CCU) that can evaluate the capabilities\ud of a software vendor in these processes. Eight extensive\ud case studies of medium to large product software vendors are presented\ud and evaluated using the model, thereby uncovering issues in\ud their release, delivery, and deployment processes
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