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Developing a Universal Performance Measurement & Management Model for the Facilities Management (FM) Profession

By Richard T. Davies


This paper describes a performance based closed loop management process for measuring and improving facilities management performance within the FM profession and industry. A standard measurement protocol does not currently exist within the profession resulting in difficulties in establishing evidence of good practices and the ability to effectively benchmark performance within the industry. The FMi protocol offers a standard model for measuring and capturing FM performance and offers a tool for guiding organisations towards best practice. The FMi protocol is based on the principles of the Balanced Scorecard (BSC) which suggests that a high performing organisation focuses its efforts across a range of perspectives in a balanced manner across the enterprise. The process also considers primary reference inputs such as quality, environment, Health and Safety in a holistic approach and integrates the necessary strategic and operational requirements of FM. Further research suggests the use of transferable knowledge and ‘improvement’ tools and methodologies from the manufacturing industry to inform continuous improvement and hence the closed loop process

Topics: Facilities Management, Balanced Scorecard
Publisher: The Research Office, University of Glamorgan
Year: 2008
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Provided by: Glamorgan Dspace
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