Examining Trust, Forgiveness and Regret as Computational Concepts

Abstract

The study of trust has advanced tremendously in recent years, to the extent that the goal of a more unified formalisation of the concept is becoming feasible. To that end, we have begun to examine the closely related concepts of regret and forgiveness and their relationship to trust and its siblings. The resultant formalisation allows computational tractability in, for instance artificial agents. Moreover, regret and forgiveness, when allied to trust, are very powerful tools in the Ambient Intelligence (AmI) security area, especially where Human Computer Interaction and concrete human understanding are key. This paper introduces the concepts of regret and forgiveness, exploring them from social psychological as well as a computational viewpoint, and presents an extension to Marsh's original trust formalisation that takes them into account. It discusses and explores work in the AmI environment, and further potential applications.L'\ue9tude de la confiance a beaucoup progress\ue9 ces derni\ue8res ann\ue9es, au point o\uf9 il est maintenant possible de donner une structure formelle plus unifi\ue9e \ue0 ce concept. \uc0 cette fin, nous avons commenc\ue9 \ue0 examiner les notions \ue9troitement apparent\ue9es de regret et de pardon et leurs liens avec la confiance et ses cong\ue9n\ue8res. La formalisation r\ue9sultante rend possible l'exploitation informatique du concept, notamment chez des agents artificiels. De plus, le regret et le pardon, lorsqu'ils sont conjugu\ue9s \ue0 la confiance, sont des outils tr\ue8s puissants dans le domaine de la s\ue9curit\ue9 de l'Intelligence ambiante (IA), en particulier l\ue0 o\uf9 l'interaction humain-ordinateur et la compr\ue9hension concr\ue8te de l'humain jouent un r\uf4le cl\ue9. Nous abordons dans le pr\ue9sent article les concepts de regret et de pardon du point de vue de la psychologie sociale et de l'informatique et \ue9tendons la notion originale de confiance formalis\ue9e par Marsh afin de les inclure. Nous examinons enfin le travail dans l'environnement IA et les applications ult\ue9rieures possibles.NRC publication: Ye

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oai:cisti-icist.nrc-cnrc.ca:cistinparc:8913282Last time updated on 6/8/2016

This paper was published in NRC Publications Archive.

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