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Where the streets have no name: how library users get lost in the stacks

By Dana McKay and Ben Conyers


There is clear evidence that library users often get lost looking for physical items, however there has been little research on how library users search the shelves or what causes them to fail to find what they are looking for. This paper presents a preliminary investigation into library users’ difficulties searching the shelves

Topics: Classification schemes, Dewey Decimal Classification scheme, Human factors, Information seeking, Information storage and retrieval, Libraries, Library users, Shelving, 080602 Computer-Human Interaction, 080703 Human Information Behaviour, 080706 Librarianship
Publisher: ACM
Year: 2010
DOI identifier: 10.1145/1832838.1832852
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