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Why ICT needs emotionally intelligent team leaders

By J. Batros


It is argued that emotional intelligence is an essential condition for effective Information Communication Technology (ICT) team leaders. A five dimensional model of emotional intelligence developed by Swinburne Research and codenamed Genos EI is examined. Several case studies illustrate the benefits of expressing feelings and encouraging it in other team members

Topics: Case study, Emotional intelligence, Human resources, Information technology, Team leadership
Publisher: Australian Computer Society
Year: 2004
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