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E-business complaint management: perceptions and perspectives of online credibility

By Jan Christian Breitsohl, Marwan Khammash and Gareth Griffiths
Topics: complaints, consumer behaviour, electronic commerce, online operations, organizational behaviour, response time
Publisher: 'Emerald'
Year: 2010
DOI identifier: 10.1108/17410391011083083
OAI identifier: oai:aber.ac.uk:openaire_cris_publications/8df8024c-bf62-4d56-9e8a-92800be92fe5
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