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Digital Transformation of SMEs: Capturing Complexity

By John Jeansson and Krister Bredmar


The purpose of this paper is to study the ongoing digitalisation of SMEs in order to gain a richer understanding of the complexity of digital transformation. Six Swedish SMEs have been studied using a basic qualitative research approach. Main results of the study are the identification of internal as well as external drivers of value creation, categories of digital transformation actions and the presence of a strategic tension that SMEs had to manage in order to conduct their digital transformation. One conclusion is a proposed framework which supports a rich understanding of SMEs digital transformation

Topics: Digitalisation, Digital Transformation, Small and medium-sized enterprises (SME), Digital Competitiveness, Complexity, E-Commerce, Management Information Systems
Publisher: AIS Electronic Library (AISeL)
Year: 2019
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