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The Diverging Effect of Digitalization on Perceived Relational Conflict during Service Provisions “ An Empirical Comparison of Suppliers and Customers in the B2B Context

By Torben Stoffer, Thomas Widjaja and Nicolas Zacharias


Digital service provision fundamentally changes the way how service suppliers and customers interact with each other. Therefore, service digitalization has numerous implications for the supplier-customer relationship, which are especially relevant in com

Publisher: AIS Electronic Library (AISeL)
Year: 2018
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