Article thumbnail

Understanding crowdsourcing continuance—an integrated model between relationship development and the service dominant logic

By Shih-Wei Chou, Hui-Tzu Min, S. C. Chang and C. S. Hsu


Due to the lack of understanding on the formation of enterprise resource planning (ERP) crowdsourcing continuance, this study develops a comprehensive model that integrates dedication- constraint model of social exchange and the service dominant logic. We argue that ERP crowdsourcing continuance depends on the level of client-provider collaboration, which in turn is motivated by ERP client firms’ perceived benefits (dedication) for collaboration and avoiding costs (constraint) for failure in collaboration. Specifically, we conceptualize dedication as dedication- based collaboration (reciprocal favors) and three antecedents, including operational and strategic benefits, and customer service capability. Constraint mechanisms are characterized as constraint- based collaboration (mutual understanding, relationship harmony) which is affected by three determinants—customer service capability, and business-process and domain-knowledge specificity

Topics: ERP, crowdsourcing, service, benefits, costs, collaboration
Publisher: AIS Electronic Library (AISeL)
Year: 2018
OAI identifier:
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • (external link)
  • (external link)
  • Suggested articles

    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.