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Propuesta de mejora al proceso para colocar pólizas por incumplimiento en un broker de seguros

By Daniela Garmendia León


TesisProposal for improvement to achieve that in an insurance broker make policy placements for breach in time. A policy for non-compliance is the resource used by the insurance broker to ensure that a good associated with a banking operation has insurance if the financial contract conditions associated with it are not fulfilled. The company has been harmed by the inefficient management of its processes, which has led to the presentation of assets exposed to risk of loss that are not insured, penalty for not meeting service levels and opportunity cost on commission for placement of policies for non-compliance. Based on this, the use of different tools, techniques and strategies of the Lean Service and Process Management methodologies is proposed. These methodologies provide value to the client by eliminating waste and ensure that the proposal is sustainable in time to diagram and formalize processes and procedures

Topics: Administración de procesos, Satisfacción del cliente, Sistemas de Seguro, Ingeniería Industrial
Publisher: Universidad Peruana de Ciencias Aplicadas (UPC)
Year: 2018
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