Article thumbnail

Service recovery's impact on customers next-in-line

By Yves Van Vaerenbergh, Iris Vermeir and Bart Larivière
Publisher: Emerald
Year: 2013
DOI identifier: 10.1108/msq-03-2013-0037
OAI identifier:
Provided by: MUCC (Crossref)
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • https://biblio.ugent.be/public... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.