Telephone helpline services for women and the elderly people. Different range in the Autonomous Regions / Los servicios telefónicos de atención a mujeres y mayores. Desigual cobertura de las CC.AA

Abstract

Over the last twenty years, Spanish Public Administration has been implementing different telephone helpline services aimed at groups which, according to certain circumstances, are identified as especially vulnerable. This paper describes and compares the public telephone services aimed at women and elderly people in the Autonomous regions. The results of this descriptive study, which refers to 2007, show that the Public Administration doesn’t provide an equal range as regards the attention offered to the specific requests made by each social group. These social groups have been analysed according to the public visibility of the problems which affect them. Furthermore, the research has revealed the resistance offered by certain institutions when it comes to providing public information. The research also shows the lack of homogeneity as regards the collection of data which provides information about user profiles and how these services are used.En los últimos veinte años las Administraciones Públicas españolas han ido implementando diferentes servicios telefónicos dirigidos a colectivos que, por distintas circunstancias, son identificados como de especial vulnerabilidad. En este trabajo se describen y comparan los servicios telefónicos de iniciativa pública que en el ámbito autonómico se dirigen a mujeres y mayores. Los resultados de este estudio descriptivo, que se circunscribe al año 2007, constatan la disparidad de criterios en la cobertura dispuesta por las Administraciones Públicas para la atención a las demandas específicas de cada grupo social analizado. Igualmente, el estudio ha puesto de manifiesto las resistencias de algunas instituciones a la hora de facilitar datos que tienen un carácter público y la falta de homogeneidad en la recopilación de datos que proporcionan información acerca del perfil de los usuarios y los usos que se hacen de estos servicios

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oai:doaj.org/article:b891f9157bee47d3b8c1ef29ef94165fLast time updated on 12/17/2014

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