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Situating Public Governance within Complex Settings: The Experiences of Social Services Managers in Britain and Sweden

By Marion Ellison, John Barry, Elizabeth Berg and John Chandler

Abstract

This chapter explores the experiences of social service managers in Britain and Sweden focusing on the consequences and impact of fragmentation and interconnectivity on management and leadership patterns and effective collaboration and partnership within the Social Service Sector as a whole. The authors argue that it is the actions of social service managers, both as members of civil society and the public sector, in shaping the processes, impacts and outcomes of change that are likely to be critical in the future formations of connective capacities within governance. Three specific research questions are raised in the chapter.\ud 1.What are the central characteristics of New Public Governance and Management within the Social Service Sector in Sweden and Britain?\ud 2. How has the reconfiguration of the Social Service Management role impacted upon shift from specialist to generalist management and from needs /rights led to budget led practice on managerial practices and the dual relationship between fragmentation and interconnectedness?\ud 3. How have sociological trends relating to the actions of social service managers as members of civil society and the public sector influenced and shaped processes, impacts and outcomes of change. More specifically what is the import of social movements and transformative leadership in the formation of connective capacities?\ud Adopting a tri-focal analysis, the chapter begins by discussing the central characteristics of New Public Governance, Management and Professional Identities within the two settings before exploring the reconfiguration of the Social Service Management role, network and process dualisms. Here the impact of the shift from specialist to generalist management and from needs led to budget led practice on managerial practices will be discussed. Finally, the chapter explores sociological trends relating to the actions of social service managers, both as members of civil society and the public sector, in\ud shaping the processes, impacts and outcomes of change. Here, the import of social movements, transformative leadership and the formation of connective capacities are discussed. The chapter concludes by synthesising key areas of the previous discussion, before critically examining the import of the recent reconfiguration of the role of the social service manager in Sweden and Britain and the dual relationship between fragmentation and interconnectedness

Publisher: IOS Press
Year: 2012
OAI identifier: oai:eresearch.qmu.ac.uk:2409
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