• Its bases date back to the beginning of the 20th century with the invention of microcomputers, optical fiber and personal computers. • It was at this time that worldwide computer networks emerged. • The companies are presently living the Information Era intensely. 3 1. The Information Era • “We are experiencing an exciting period in the Age of Information", said Bill Gates (1995) • Information Society generated a new strategic confrontation space for organisations in cyberspace, where they can develop competitive or even combat operations if considering the military approach. • According to Manuel Castells (2002), productivity and competitiveness constitute the main processes of information/global economy. • Modern society unfolds itself in computer networks connected among themselves, with or without wires, which is the Internet, an increasingly more global world, multiplying itself into successive intranets that work as management systems for several productive complexes and a service that support
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