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A New Quality Evaluation Model Generating Recommendations to Improve the Digital Services Provided by the Academic Digital Libraries

By F. J. Cabrerizo, M. A. Martínez and B. Esteban


Abstract: In modern society, information diffusion and remote education increase rapidly and, consequently, an academic digital library is not just a novelty but also a necessity, associated with the promotion and diffusion of research work that is being carried out. As the services provided by the academic digital libraries are to satisfy users’ needs, users ’ satisfaction is essential for the success of them. Due to it, the improvement of the digital services provided by the academic digital libraries is important in order to satisfy the users ’ needs. The aim of this paper is to present a new quality evaluation model which takes into account subjective criteria to generate recommendations with the aim of improving the digital services provided by the academic digital libraries.

Year: 2014
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