Organizational management improvement through planned decision support tools in technology based organizations


The purpose of the research: -To improve organizational decision making -Help managers achieve their objectives -Reduce rate of change failureOrganizational Management Improvement Through Planned Decision Support Tools in Technology Based Organizations. Ken Pierson Doctor of Management Program (DMGT 892) Keywords Organizational Improvement, Change Management, Decision Making, Decision Support Systems, Domain KnowledgePurpose and Scope of the Research Purpose of research: -To improve organizational decision making -Help managers achieve their objectives -Reduce rate of change failure Scope of research: -Technology based organizations -Decision support systemsResearch Assumptions • Improve organizational performance through improved change management processes. • Organizational decision making canbe improved through a systems perspective. • Change management processes is dependent on effective decision making processes? • Decision support tools willimprove the decision making thereby enhancing the organizations competitive posture?Significance of this Research for Management Implementation of organization improvement through: -Change management processes supported by effective and efficient decision making -Improved organizational decision making processes with Decision Support Systems (DSS) -DSS supported by knowledge management Main Literature Themes and Authors Organizational Improvement Henry Mintzberg John Kotter Peter Drucker Systems Thinking Peter Senge Diana White & Joyce Fortune Organizational Decision Making Herbert Simon Max Bazerman Decision Support Systems J.D. Powers Clyde HolsappleKey Propositions Distilledfrom the Literature -Organizational survival depends on effective decision making. -Change is inevitable and must be correctly managed in order for an organization to remain competitive. -Knowledge Management is a key element of a DSS and a dynamic process; it must be updated.Conceptual Framework -Economic Forces -Technological Forces -Political Forces -Legal Forces -Socio-cultural Forces Source(Hunger & Wheelen, 2007) External Change Environment The DSS Database Model Base DBMS MBMS DGMS Data Component Dialog Component Model Component User DBMS –Database Management System MBMS-Model Base Management System DGMS-Dialog Generation Management System From: McNurlin & Sprague, 2006 -Type of Industry -Communications -Trust -Processes -Collaborative Environment -Corporate Culture Internal Change Environment Knowledge Management Data Warehouse Improved Organization ResultThesis statement Decisions associated with changes are often hindered by several challenging factors -Decisions must be made quickly -Internal and external environment drives continuous change often occurring simultaneously and affecting interdependencies. -The quality of a decision is affected by a vast array of variables. Decision Support Systems (DSSs) are an effective means for mitigating the complexities of organizational change. Change Management Organizational Decision Making DecisionMakingTools Systems Thinking Organizational Improvement Integrate Literature Review Determine Key Components of Organizational Improvement Analyze Key Elements Research Approach & Formationof Argument Findings • Organizational changes require highly rational decisions. • Managers must recognize the importance of the decisions. • Systems thinking is supported by effective Knowledge Management. • Knowledge Management is key component to DSS. • Managers believe they know their product better than anyone else. • • An alternative to manual decision making processes is a computer based DSS. Implications for Management Practice • Improve situational awareness of organizational managers • Faster higher quality decisions • Improved organizational performance • Remain competitive in rapid change environmentFuture Research Agendas Supply Chain Management (SCM) Analyze upstream and downstream decision support processes Enhanced innovative process Monitor external environment for innovative opportunities and readiness. Support for organizations in globalization process Determine what extent DSS can support new and established global operation

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