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Quality-speed conundrum: Tradeoffs in customer-intensive services

By Krishnan S. Anand, M. Fazıl Paç and Senthil Veeraraghavan


doi 10.1287/mnsc.1100.125

Year: 2010
DOI identifier: 10.1287/mnsc.1100.1250
OAI identifier: oai:CiteSeerX.psu:
Provided by: CiteSeerX
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