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The ISO 9001 International Standards in a System of the Banking Services Quality Management

By Yu.M. Demkiv

Abstract

The aim of the article is to test the hypothesis of a positive financial effect from ISO 9001 quality standards introduction by commercial banks in Ukraine. The article is devoted to testing the hypothesis about the impact of banking services quality standards on the efficiency of banking activities

Topics: стандартів ISO 9001, стандарты ISO 9001, standards of ISO 9001, ефективності, эффективность, efficiency, комерційні банки, коммерческие банки, commercial banks, якість банківських послуг, качество банковских услуг, quality of banking services, банківський менеджмент, банковское управление, banking management
Publisher: 'Sumy State University'
Year: 2018
DOI identifier: 10.21272/bel.2(3).94-102.2018
OAI identifier: oai:essuir.sumdu.edu.ua:123456789/72216

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