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Cooperating for service excellence in multi-channel service systems: an empirical assessment

By C. Wiertz, J.C. de Ruyter and A.C.P. Streukens
Publisher: METEOR, Maastricht University School of Business and Economics
Year: 2003
OAI identifier: oai:cris.maastrichtuniversity.nl:publications/a3aefe4a-17ab-4402-9dce-a4b0903b3407
Provided by: UM Publications

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