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Service quality in customer-employee relationships:an empirical study in the after-sales services context

By M.G.M. Wetzels
Publisher: Universiteit Maastricht
Year: 1998
OAI identifier: oai:cris.maastrichtuniversity.nl:publications/fe8720e7-a320-4313-a4af-4987b4aa5113
Provided by: UM Publications

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