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Managing the Order Picking Process in for Click and Collect in Grocery Stores

By Dale T. Masel and Akhilesh Mesa

Abstract

Many grocery stores offering a service called “Click and Collect,” where customers can submit an order online and pick up the order at the store or have it delivered. To offer this service in an efficient way while still meeting customer expectations, stores can adapt methods used in warehouse order picking. Once strategy is the method used to group the orders into batches as they are received. We have examined two strategies for batching: order-based batching and time-based batching. From testing these two approaches, time-based batching produces a slightly lower average picking time, but order-based batching has orders ready for the customers sooner. Store managers can choose the approach that better meets their store’s objective

Topics: Click and collect, Order picking, Batching, Retail, Business, Engineering, Industrial Engineering, Operational Research, Operations and Supply Chain Management, Operations Research, Systems Engineering and Industrial Engineering
Publisher: Digital Commons@Georgia Southern
Year: 2018
OAI identifier: oai:digitalcommons.georgiasouthern.edu:pmhr_2018-1014

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