Skip to main content
Article thumbnail
Location of Repository

The Utility of Discourse Structure in Identifying Resolved Threads in Technical User Forums

By Li Wang

Abstract

Online discussion forums are a valuable means for users to resolve specific information needs, both interactively for the participants and statically for users who search/browse over historical thread data. However, the complex structure of forum threads can make it difficult for users to extract relevant information. Automatically identifying whether the problem in a thread has been solved or not can help direct users to threads where the original problem has been solved, hence enhancing their prospects of solving their particular problem. In this paper, we investigate the task of Solvedness classification by exploiting the discourse structure of forum threads. Experimental results show that simple features derived from thread discourse structure can greatly boost the accuracy of Solvedness classification, which has been shown to be very difficult in previous research

Topics: Discourse Structure, Web User Forum, Social Media, Dialogue Act
Year: 2013
OAI identifier: oai:CiteSeerX.psu:10.1.1.308.4357
Provided by: CiteSeerX
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://citeseerx.ist.psu.edu/v... (external link)
  • http://www.aclweb.org/antholog... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.