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Miscommunication in Multi-modal Collaboration

By David R. Traum and Pierre Dillenbourg

Abstract

We explore grounding and the sub-phenomena of miscommunication and repair from both theoretical and empirical perspectives. From a theoretical perspective, we classify several types of miscommunication, as action or perception failure, and part of a more general case of non-alignment of the mental states of agents. From an empirical perspective, we present a preliminary analysis of examples of miscommunication in multi-modal collaboration. These points of view converge towards a predictive model of grounding, which considers costs and benefits of performing grounding acts (including repairs of miscommunication). 1 Overview Our view of miscommunication is that it is just one aspect of the more general phenomena of communication and collaboration. There are a number of complexities to miscommunication, such as what it relates to, who notices and reacts to it and how, which can really only be fully explored within the context of the larger interactive processes One can get a full picture..

Year: 1996
OAI identifier: oai:CiteSeerX.psu:10.1.1.29.9987
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