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Achieving step-change in outsourcing maturity: toward collaborative innovation

By Edgar A. Whitley and Leslie P. Willcocks


This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizations have adopted to achieve the "step-change" in outsourcing maturity that is needed to make collaborative innovation a reality. Three cases of information technology (ITO) and business process (BPO) outsourcing arrangements are described to illustrate these practices. The article concludes with lessons that emerged from our multi-year study that can be used to achieve the step-change needed to move to collaborative innovation in outsourcing

Topics: HC Economic History and Conditions, HD Industries. Land use. Labor
Publisher: Indiana University
Year: 2011
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Provided by: LSE Research Online
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