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Why we need to radically join-up public services more than ever

By Patrick Dunleavy and Avery Hancock

Abstract

UK public services are delivered in different and complex ways that create confusion for citizens and officials alike. Multiple delivery chains drive up costs, and in the current fiscal climate, they are a luxury good that we can no longer afford. Drawing on recent work for the 2020 Public Services Commission, Patrick Dunleavy and Avery Hancock untangle the mess and argue that more joined-up working, online ‘disintermediation’ of services and working with citizens are needed to carry the UK forward in the digital era

Topics: HC Economic History and Conditions, HV Social pathology. Social and public welfare. Criminology, JA Political science (General), JN101 Great Britain
Publisher: Blog post from London School of Economics & Political Science
Year: 2010
OAI identifier: oai:eprints.lse.ac.uk:39526
Provided by: LSE Research Online

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