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Unfolding new times: the implementation of enterprise resource planning into an academic administration

By E.L. Wagner and Susan V. Scott


This paper analyzes one of the first ERP implementation projects within a prestigious US university, an initiative that opened organizational ‘doors’ to multiple narratives of the unknown whose presence challenged system localization efforts.. We use an interpretive, case-study-based narrative methodology adopting a time sensitive, actor-network perspective, to highlight he University’s choice to implement a standard ERP package and the negotiations that allowed the technology to be compromised. Much of the research in this area has tended toward snapshot actor-network analyses that foreground the agency and role of technology in negatively subverting ERP projects. This study provides a more balanced conceptualization of computer-mediated change efforts, where the ‘locally accepted’ ERP system results from a highly progressive and non-liner process of translation involving negotiations with many alien influences. Small, punctuated moments are interwoven to affect change and result in the future becoming colonized through the unfolding of day-to-day events

Topics: LB2300 Higher Education, QA76 Computer software, T Technology (General)
Publisher: Department of Information Systems, London School of Economics and Political Science
Year: 2001
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Provided by: LSE Research Online
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