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ExPerO \u2013 a model to assess the quality of the learning outcome

By S. Cervai, L. Cian, B.A.Fabbro and M. Borelli

Abstract

Inside Leonardo da Vinci Action, it has been developed a theoretical model and some tools aimed to assess the quality of the learning outcome in vocational courses. The model takes in consideration three main stakeholder categories (internal, external and trainees) and it is based on two survey phases, before and after the course, in order to evaluate the quality and comparing expectations and perceptions. We used both customer satisfaction and service quality strategies to assess the quality level. Focus groups, semi structured interviews, and questionnaires were used to test different indicators of the learning outcome. The image of the organization (school) has been surveyed and analyzed as a main component of the model. The model has been tested inside schools from five Countries (Italy, Slovenia, Spain, Lithuania and Bulgaria) and it is going to be submitted as a quality assurance model

Topics: quality assurance, service quality, learning outcome, stakeholders, expectation and perception, vocational courses, ExPerO, Evaluation
Publisher: IASK International Conference - Teaching and Learning
Year: 2008
OAI identifier: oai:iris.univr.it:11562/331909
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