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Process Transition International, Inc. Senior Management Actions Critical for Successful Software Process Improvement

By Cindi Wise


The role of the senior manager often determines whether an organization succeeds or fails at a systematic effort to improve its software process. At the outset of such an effort, senior managers often ask the improvement team: “What do you need from me? ” The paper provides an answer to this question based on the author’s field experience, interviews with SEPG members, and a review of the literature. 1. BACKGROUND Being successful at software process improvement (SPI) is critical to organizations wanting to improve the quality and delivery schedules of their software products. A popular approach to SPI, promoted by the SEI, includes two primary components. (The Software Engineering Institute (SEI) is a federally funded research and development center that has a mission to provide leadership in advancing the state of the practice of software engineering to improve the quality of systems that depend on software.) The first component is a software process maturity framework, referred to as the Capability Maturity Model (CMM), tha

Year: 2011
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