Process Transition International, Inc. Senior Management Actions Critical for Successful Software Process Improvement

Abstract

The role of the senior manager often determines whether an organization succeeds or fails at a systematic effort to improve its software process. At the outset of such an effort, senior managers often ask the improvement team: “What do you need from me? ” The paper provides an answer to this question based on the author’s field experience, interviews with SEPG members, and a review of the literature. 1. BACKGROUND Being successful at software process improvement (SPI) is critical to organizations wanting to improve the quality and delivery schedules of their software products. A popular approach to SPI, promoted by the SEI, includes two primary components. (The Software Engineering Institute (SEI) is a federally funded research and development center that has a mission to provide leadership in advancing the state of the practice of software engineering to improve the quality of systems that depend on software.) The first component is a software process maturity framework, referred to as the Capability Maturity Model (CMM), tha

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