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Business Technology Complementarities: Impacts of the Presence and Strategic Timing

By Elliot Bendoly and Frederick Kaefer


ERP implementations have the potential of significantly complementing the use of business-to-business e-commerce technologies. We consider the sources of this complement by drawing on transaction cost economics, the resource-based view of the firm and the theory of swift even flow. Analysis of 115 firms shows that perceived transactional efficiencies are greater for B2B e-commerce technologies in the presence of ERP, and are in fact magnified when ERP implementation specifically precedes B2B e-commerce initiatives. These findings imply a distinct system adoption strategy for firms pursuing e-commerce opportunities

Topics: Transactional Efficiency
Year: 2011
OAI identifier: oai:CiteSeerX.psu:
Provided by: CiteSeerX
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