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Call Management using Software Agents

By R. Marques, B. Marques and R. Teixeira De Oliveira

Abstract

In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATM WANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs

Topics: Software Agents, ATM Call management, PNNI networks, SVCs, Resource allocation, QoS, Abstract Communication Languages, Content Languages, KQML
Year: 2011
OAI identifier: oai:CiteSeerX.psu:10.1.1.198.3617
Provided by: CiteSeerX
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