ARTIFICIAL INTELLIGENCE IN BUSSINESS I would like to acknowledge the kind assistance of the following persons in completing this thesis: Rod Thompson, who first sparked my interest in Artificial Intelligence, for his critical, yet always supportive, supervision, and for giving me the opportunity to look into a very interesting topic. Jean Geoppinger, a close friend and a brilliant lawyer, for proofreading and surviving my brutal abuse of the English language. Becky Jones, for proofreading the dissertation in the last minute. For providing me the information necessary to develop the different case studies
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