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Categorizing Automated Messages

By Scott A. Moore

Abstract

This paper discusses a field study that investigates the relationship between a linguistic theory called speech act theory (sat) and automated electronic messages. The results reveal that standards for both electronic data interchange and interapplication communication messages have the structure predicted by sat. This provides some evidence supporting computerized systems based on sat. The benefits of such systems are that they would be easier to construct and support than existing systems.

Year: 1996
OAI identifier: oai:CiteSeerX.psu:10.1.1.197.3294
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