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Discrete simulation for business engineering

By George M. Giaglis, Ray J. Paul and Robert M. O’keefe


Although the inherent interrelationships between business processes and the underlying Information Technology (IT) applications imply that the design of these two organisational facets should be performed in parallel, this doesn’t appear to be the case in practice. For example, simulation is being extensively used in both the business and the IT domains, albeit in a disjoint fashion. In this paper, we investigate the potential of integrating business and network simulation models to facilitate concurrent engineering of business processes and Information Technology. SIMULATION FOR BUSINESS AND COMPUTER NETWORK MODELLING To support the identification of business change opportunities and the evaluation of IT investments, organisations need techniques that allow them to experiment with various alternative decisions and assess the impact of each alternative on business performance (MacArthur et al 1994, Giaglis and Paul 1996). The use of simulation to support ‘soft ’ business change is still limited compared to ‘hard ’ manufacturing applications, but a number of application examples have been recently emerging (Lee and Elcan 1996, Mylonopoulos et al 1995, Giaglis 1996, Ninios et al 1995). An organisation can use simulation in two ways: a) Business Process Simulation (BPS) can be used to model existing business processes, gain a better understanding of the current operation problems, and identify opportunities for change (MacArthur et al 1994)

Year: 1999
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